Returns and exchanges:
-We reserve the right to refuse all returns and exchanges.
-Used products can NOT be returned.
-Contact [email protected] for return/exchange inquiry or requests.
Expected timelines:
-2 business days to ship is our goal.
-We usually ship next postage day (saturdays included).
-Occasionally we have a few items listed on the site that are made to order, these are specified in the description, and will take an additional 2 business days to ship.
Information we collect and how we use it:
-When you visit:
We collect the times people visit, a general location a visitor is using they're device from (if available), the navigation on the website and its pages.
-When you order:
We collect transaction information, shipping address, and email.
-How your information is protected
We take great pride in utilizing some of the top businesses in the world to provide security for your information when you use out site. Big Cartel, and Google analytics protects your info when you browse.
Stripe and paypal protect your information when using our checkout.
-Why we collect this information:
We collect all of this info to better serve the customer. Whether that's by making the visit to mooseandfire.com more enjoyable, or easy to navigate, or by analyzing how much attention specific listings are recieving. It all is gathered to provide a better experience for our customers.
-How to contact us.
[email protected]